SHIPPING
SHIPPING TIME
Once your order is received, there's a standard period of 24-48 hours to verify/confirm your payment after which your wig will ship.
- For Hair Extensions/Ready to Ship Wigs, we will ship out within 24-96 hours after payment is confirmed. Once your order is prepared for shipping, a tracking confirmation will be sent to you via email. Please note that we aren't responsible for delivery time/date as this is solely up to the courier company.
- We cannot ship to a postal box or a mailing center. A physical address is required and all packages are insured. Billing address and shipping address must match.
- Signatures are required upon delivery.
- Expect delays during holidays, sales periods, or unforeseen global changes.
Please be aware of your country's customs import allowances and restrictions as all customs import duties/fees are the sole responsibility of the customer.
LOST/STOLEN PACKAGES
Perfect Perucas will not be responsible for lost or stolen packages resulting from wrong/incomplete address information provided and thus will not issue a refund or replacement for any package lost or stolen.
All packages come with a confirmed tracking number. We advise you to follow up with your package using this tracking number. If you will not be home to receive your package on the expected delivery date/time, you can request to have your package held at your local post office. In the event of a delay, please contact the courier company.
By completing a purchase with us, you are agreeing to this policy.